Digital Concierge

Digital Concierge / Video Reception for Hotels

Your digital concierge is your personal assistant, available to your hotel 24/7 to make your guests' stay unforgettable.

From restaurant reservations and sightseeing tips to personalized recommendations, our digital concierge knows the best deals and is always available to help your guests.

Whether your guests are business travelers looking for a restaurant for a business lunch or tourists wanting to explore the city's sights, our digital concierge is your best source of information and is available to your hotel at any time.

Discover a new dimension of guest service with our digital concierge, ready to assist your guests with all their needs and make their stay as pleasant as possible.

Digital Concierge solutions

AI chat and telephone solutions for the digital concierge

Are you looking for an AI solution based on ChatGpt for your hotel? Our experts are experienced in customized programming and will gladly provide you with a chatbot tailored to your specific needs, or you can use our AI-based automated telephone system.

Live video reception for

hotels

We offer the software so your guests can see you (or your back-office team) even when no one is physically present. A video reception can offer many advantages. It's staffed by real people, and the personal touch isn't lost.

24/7 online support by

humans

Are you looking for a solution to provide 24/7 concierge service? Do you lack the necessary team? Contact us! By combining your services with our reservations team, we're sure to find the right solution for you.

Get ready for an even more personalized experience with our new video reception. 

Is your on-site team stressed, yet a long line of guests is waiting at reception? No problem! Our video reception/digital concierge solution handles check-in for you – personally and with a face to match.

Whether it's a large business hotel or a small Airbnb apartment, video reception can be implemented in a variety of ways. Let us help you improve your guest experience while reducing stress for your team.

Contact us today to learn more about our innovative solutions!

Services & advantages

Reception Remote for AI solutions in the hotel industry

Services for your guests

End-to-end services delivered by a trained European team.

  • Fast response rates

  • 24/7 availability

  • Tailored to your specific business needs

Benefits for your business

Measurable outcomes for your operation and your team.

  • Significantly cost-saving

  • Reduce personnel costs

  • Expand accessibility

What our customers say

More time for your hotel

★ ★ ★ ★ ★

Wir sind mit Reception Remote und deren Service für unser Unternehmen rundum zufrieden. Zuverlässig, professionell und immer freundlich – absolut empfehlenswert!

Leander Knapp
★ ★ ★ ★ ★

Super kompetentes Team vor allem wenn es um die Front Desk Unterstützung geht. Klare Weiterempfehlung

Luca Hesse
★ ★ ★ ★ ★

Ich bin nun seit 6 Jahren Teil bei Reception Remote und schätze die Zusammenarbeit mit dem engagierten, kollegialen Team sehr. Die Unternehmenskultur ist sehr motivierend und respektvoll. Ein grossartiger Arbeitgeber, bei dem man sich rundum wohlfühlt!

Anja Huebner
★ ★ ★ ★ ★

Sehr gute Leistung, flexible und unkomplizierte Mitarbeiter.Faire Konditionen und ständige Erreichbarkeit.TOP

Julia Richter

Reception Remote is your reliable partner for hotels and other accommodation businesses, supporting you in running your daily operations efficiently. As your external reservations department, we ensure the smooth and professional handling of all administrative tasks.

Contact Information

Schweiz & rund um die Welt

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