Privacy Policy
Reception Remote
Version: 1.0
Effective Date: July 2026
1. Introduction
The protection of your personal data is of the highest priority for Reception Remote.
This Privacy Policy explains which personal data we process, the purposes for which it is processed, the legal basis for processing, with whom data may be shared, and the rights you have regarding your personal data.
This Privacy Policy applies to all services, websites, and communication channels operated by Reception Remote.
It has been prepared in accordance with the revised Swiss Federal Act on Data Protection (FADP), the Swiss Data Protection Ordinance (DPO), and—where applicable—the European Union General Data Protection Regulation (GDPR).
2. Data Controller
The controller responsible for data processing is:
Reception Remote
Fabienne Jeanneret
Brig (VS)
Switzerland
Email: [email protected] (please update if a different privacy contact address is used)
Website: https://www.receptionremote.ch
3. Scope
This Privacy Policy applies to all data processing activities related to:
Visiting our website
Contact inquiries
Requests for quotations
Appointment bookings
Newsletters
Job applications
Reservation services
Guest communications
Hotel and back-office services
Customer relationships
Social media presence
AI-powered services
4. Legal Basis for Processing
We process personal data solely in accordance with applicable legal requirements.
In particular, our data processing is based on:
The Swiss Federal Act on Data Protection (FADP)
The Swiss Data Protection Ordinance (DPO)
The General Data Protection Regulation (GDPR), where applicable
Depending on the processing activity, personal data is processed:
For the performance of a contract
To comply with legal obligations
Based on our legitimate interests
Based on your consent
5. Categories of Personal Data We Process
Depending on how you use our services, we may process the following categories of personal data:
Master Data
First name
Last name
Company
Job title
Postal address
Country
Contact Information
Telephone number
Mobile phone number
Email address
Preferred communication language
Contract Data
Quotations
Contracts
Invoices
Payment information
Correspondence
Guest Data
As part of our services, we may process the following data on behalf of our customers:
Name
Contact details
Booking information
Stay information
Reservation details
Guest communications
Special requests
Payment status
Reception Remote processes this data solely on behalf of its customers as a data processor.
Technical Data
When you visit our website, the following technical information is automatically processed:
6. Website Hosting
Our website is hosted by OpusX.
When you visit our website, technical data necessary for the secure operation of the website is automatically processed.
This includes, in particular:
IP address
Time of access
Browser information
Operating system
Referrer
Pages accessed
Error logs
This data is processed for the purposes of:
System security
Error analysis
Detection of misuse
Website stability
Website optimization
7. SSL/TLS Encryption
Our website uses current encryption technologies.
The transmission of personal data is encrypted.
However, please note that data transmission over the Internet can never be guaranteed to be completely secure against unauthorized access.
8. Server Log Files
When you visit our website, server log files are automatically created.
These typically contain:
IP address
Browser
Operating system
Date
Time
Pages accessed
Status codes
Amount of data transferred
This data is used exclusively for:
Ensuring system security
Error analysis
Detecting misuse
Optimizing our website
As a rule, this data is not combined with other personal data.
9. Contacting Us
If you contact us, we process the information you provide.
This may include:
Name
Company
Telephone number
Email address
Content of your inquiry
Communication history
We use this information solely to process your inquiry, prepare quotations, and carry out pre-contractual or contractual measures.
10. Contact Form
We use GoHighLevel to provide our contact form.
When data is submitted through the contact form, it is processed and stored within our CRM system.
The following data may be processed:
Name
Company
Telephone number
Email address
Message
Date and time of the inquiry
IP address (where technically required)
The data is used exclusively to process your inquiry and for customer communication.
11. Customer Management
We use GoHighLevel to manage our customer relationships.
The following information may be processed:
Contact details
Notes from conversations
Quotations
Contracts
Communication history
Invoice information
Support records
Marketing consent preferences
Processing is carried out solely for customer support and to fulfill our contractual obligations.
12. Appointment Booking
Appointments are booked through GoHighLevel.
The following data may be processed:
Name
Telephone number
Email address
Requested appointment
Voluntary messages or comments
This data is used exclusively for organizing and conducting scheduled appointments.
What our customers say
More time for your hotel
Reception Remote is your reliable partner for hotels and other accommodation businesses, supporting you in running your daily operations efficiently. As your external reservations department, we ensure the smooth and professional handling of all administrative tasks.
Hospitality Backoffice
Services
Contact Information
Schweiz & rund um die Welt
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