External Reservations Department
External back office solution for hotels and para-hotels
External reservation department and back office support – tailored specifically to your hotel
Here, people work for people. We are more than just an external back office. We are part of your team!
Away from staff shortages, high costs and
constant availability!
With Reception Remote, your future is secure!
External back office solution for hotels and para-hotels
Where does your hotel need support?
Much has changed in recent years, and everything is accelerating. Finding good staff, managing high operating costs, and embracing digitalization have become major challenges.
With Reception Remote, you can definitely change more than just your digital back office. Let's have a no-obligation chat.
What services do we offer?
For hosts and investors
Management solutions for hotels
Managing a hotel cost-effectively and automatically is a desire shared by many hotel owners today. With Reception Remote, you have the opportunity to realize this desire at any time.
Self-check-in consulting for hotels
The dream of fully or partially automating a hotel can become a reality with Reception Remote. We support you in implementing your self-check-in hotel, tailored to your specific needs and preferences.
Daily Business Support for Hotels
Looking for back-office support to relieve your hotel of day-to-day tasks? No problem! We'll help you optimize your processes, save on staff, and make your business more efficient.
AI solutions for hotels
Digitizing guest communication is essential for modern hotels. With Reception AI solutions from Reception Remote, you benefit from smart automation and personalized service – around the clock, efficiently and reliably.
Examples from hotel practice
Case studies that highlight the use of Reception Remote.
Succession solution for hotel
Saas Fee, 3-star hotel
For a long time, no suitable successor could be found. However, thanks to remote reception, the business can continue to operate even if the hotel owners are no longer on-site daily. The property does not have to be sold and can be passed on as an investment to the next generation, who may be working in other professions.
Solving staffing problems in the hotel
Gstaad, 4-star superior
For many years, a team of over 14 employees worked continuously at reception. However, in recent years this team has shrunk year after year, and it has become impossible to find new staff. With Reception Remote, they now receive 24/7 back-office support, while a team of 7 manages the front office.
Investors buy hotel
Basel, 3 star hotel self check-in
A hotel in Basel, previously privately owned, has been acquired by an investment firm. Following a brief renovation, it will be fully automated to make future operations more cost-effective and profitable.
Self-Check-In Hote
Zurich, Self-Check-In
The challenge of maintaining a personal touch for guests while offering a digital reception never fails to amaze hotel guests in the Zurich suburbs. Our service is available daily from 3 pm to 6 am and can be flexibly arranged by the manager to meet individual needs.
Admin support for hotel
Zurich Area, City Apartments
Although there is sufficient staff on-site, there is often a lack of the right people to handle administrative tasks, resolve issues with online travel agents (OTAs), manage contracts with tour operators, and manage groups. Reception Remote covers these tasks on an hourly basis, allowing the team to focus on guest service.
What our customers say
More time for your hotel
Reception Remote is your reliable partner for hotels and other accommodation businesses, supporting you in running your daily operations efficiently. As your external reservations department, we ensure the smooth and professional handling of all administrative tasks.
Hospitality Backoffice
Services
Contact Information
Schweiz & rund um die Welt
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