Services
Our service
Your hospitality back office from Reception Remote
Available 24 hours a day, 7 days a week,
365 days a year for your business. Complete service for all your reception and administrative needs.
An overview of our hospitality services
Virtual reservation center for Switzerland, Germany and Austria
Our reservation center offers a comprehensive service for hotels and apartments. With our hotel reception outsourcing, we ensure that your bookings are managed efficiently and professionally. Whether it's a large business hotel or a small accommodation, we adapt to your individual and specific needs.
24-hour telephone support / call center for hotels
Our telephone service for hotels is available to you and your guests 24/7. Whether by phone, chat, or video call – we are always ready to support your guests and take care of things for you. Our services also include support during absences and night porter services.
Self-check-in and automation consulting
With our self-check-in assistance and video reception, we offer innovative solutions that simplify the check-in process for your guests. Our AI solutions for hotel receptions not only improve the guest experience but also reduce stress for your team.
Guest information and concierge service
Our hotel support services relieve your staff by taking care of administrative tasks. From bureaucratic assistance to improving employee efficiency – we help you optimize your internal processes and bridge staffing gaps.
At Reception Remote, we offer tailor-made solutions to relieve the burden on your hotel staff and increase your efficiency.
Our four main services – reservation center, 24/7 telephone/call center service, administrative support, self-check-in and automation consulting – are designed to meet the challenges of the modern hotel industry.
With our virtual reception and innovative technologies, we support you in overcoming the skilled worker shortage while simultaneously optimizing the guest experience. Rely on our expertise to revolutionize your hotel processes.
Services & advantages
Remote reception for your hotel or parahotel business
Services for your guests
End-to-end services delivered by a trained European team.
Fast response rate
Email and phone coverage
24/7 availability
Advice & Quality
Advantages for your hotel
Measurable outcomes for your operation and your team.
More efficient allocation of human resources
Gain time for the guest on site
Reduce administrative burden on staff
Reduce operating costs
Improved data quality in your PMS system
and many more...
What our customers say
More time for your hotel
Reception Remote is your reliable partner for hotels and other accommodation businesses, supporting you in running your daily operations efficiently. As your external reservations department, we ensure the smooth and professional handling of all administrative tasks.
Hospitality Backoffice
Services
Contact Information
Schweiz & rund um die Welt
Copyright © 2026 Hotelor. All rights reserved.