Hotel reservation center
24/7 reservation management for hotels and other accommodations
Say goodbye to the traditional hotel reception and hello to our state-of-the-art online reservation center. Reception Remote offers a complete first- and second-level support solution for your hotel or serviced apartment, providing your guests with a seamless pre- and post-stay reservation experience.
Our online reservation service is designed to reduce your on-site workload and lower your costs. Our reservation team is available 24/7 to greet guests by phone, chat, or email, answer questions about reservations, arrival, and your hotel or accommodation business, and provide direct assistance. We offer a fully customizable solution that integrates seamlessly with your existing property management system to easily manage reservations, room allocations, billing, and more.
This is what you can expect from the external
reservation center .
Answering emails and inquiries from online travel agencies
Our competent reservation team is available to your business around the clock. We won't keep your guests waiting; instead, we respond to emails every 2-3 hours. This ensures fast and efficient communication, contributing to guest satisfaction and supporting the smooth operation of your hotel.
24/7 telephone service for hotels and holiday apartments
Providing 24/7 telephone support has become very difficult in today's world. That's why an outsourced telephone solution is the best option for most hotels. You save on personnel costs and don't have to worry about long nights while we take care of the rest. You decide whether the call rings directly with us or only after you've been unreachable on-site.
Data quality in PMS and employee training
Thanks to our internal AI training system, our employees are highly skilled in working methods, and we maintain a PMS maintenance error rate of less than 1%. Partnering with us therefore not only allows you to redeploy your on-site resources, but also brings a completely new level of quality to your database. We work according to your individual requirements.
Invoicing and administrative support
Regardless of whether you have sufficient on-site staff or not, administrative tasks can quickly become extensive. We handle invoicing and offer administrative support tailored to your individual needs and requirements. Additional services include revenue management, package creation, support with OTA maintenance, pricing management, and much more.
Get ready for an even more personalized experience with our new external reservation center.
Is your on-site team stressed, yet numerous requests are waiting to be processed? No problem! Our external reservation center will handle it for you – professionally and efficiently.
Whether it's a large business hotel or a small Airbnb apartment, our external reservation center can implement a variety of concepts. Let us help you improve your guest services while reducing the workload for your team.
Contact us today to learn more about our innovative solutions.
Services & advantages
Remote reception for your hotel or parahotel business
Services for your guests
End-to-end services delivered by a trained European team.
Email Management
Reservation Handling
Telephone Support
Guest Communication
Online Reception
Self Check-In Support
Digital Concierge
Advantages for your hotel
Measurable outcomes for your operation and your team.
More efficient allocation of personnel resources
Gaining more time for your guests on site
Reducing administrative workload for your staff
Reduce operating costs
Improved data quality in your PMS system
and many more...
What our customers say
More time for your hotel
Reception Remote is your reliable partner for hotels and other accommodation businesses, supporting you in running your daily operations efficiently. As your external reservations department, we ensure the smooth and professional handling of all administrative tasks.
Hospitality Backoffice
Services
Contact Information
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